Wine Hero

Delete your account

Deleting your Wine Hero account removes it and the data attached to it from our server. It cannot be undone.

There are two ways to do it. The first is immediate. The second needs no app.

In the app, which is immediate

Open Settings, then Delete account. It happens straight away.

You do not have to do anything first — there is no subscription to cancel and nothing to unlink.

By email, if you do not have the app

Email privacy@winehero.app and ask for your account to be deleted. You do not need the app installed, and you will not be asked to install it.

So that the right account is deleted, include one of these:

• the email address on the account, by writing from it; or
• your Wine Hero handle — the @name you chose when you signed up.

The handle is the one to use if you signed in with Apple and chose to hide your email address. The account then carries an Apple relay address rather than your own, so writing from your own address does not identify it.

One person reads that inbox and deletes the account by hand. Expect it to be done within seven days, and a reply confirming it.

What deleting your account removes

• Your profile: your name, your handle, your taste profile and the counts of how much evidence it was built from.
• Your friendships, in both directions, and any live invite code.
• Anyone you have blocked.
• Your record of agreeing to the terms.
• Your membership of every shared group, and every score you ever recorded in one.
• The reports other people have filed about you.

If you signed in with Apple, we also tell Apple to revoke that sign-in. Their service accepts the request without reporting back what it did, so we can tell you we asked; we cannot promise you what happened at their end.

What it does not remove, and why

What is on your phone stays on your phone. Your wines, your pours, your guests and your tasting history live on the device and in your own iCloud, not on our server — so deleting your account does not touch them. To remove those, delete the app and clear its iCloud data in iOS Settings.

Two things on the server survive, and neither is about you:

• The wine-lookup records, which never had your identity in them. We cannot tell afterwards whose they were.
• A count of how many lookups were made and what they cost us, with no identity attached. We keep it because the money was genuinely spent.

And one thing is about somebody else. Reports you filed about other people are not withdrawn, because they are a record of something you said about them rather than content of your own.

Leaving a shared group is not the same thing

If you leave a group, your past scores stay in its history under the name you went by. The evenings happened and the other members were there.

If you delete your account, those scores go, from every group. What the others keep is the evening with your score missing from it, and their page says so rather than quietly showing a smaller table.

Deleting the app is not deleting your account

Removing Wine Hero from your phone leaves your account and its data on our server. Use one of the two routes above.

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Questions about any of this go to the same address. It is one person's inbox, and it is read.